Account is not yet active
 | This error means you've already completed Step #1 (Create a Saskatchewan account) but have not clicked on the link sent to you to validate your email address. Search your email for an email from no-reply@saskatchewan.ca, which includes a link to validate your email address. Make sure to check your junk/spam folder and the “Other" tab (a new option in some versions of Outlook). Once you've activated your Saskatchewan account, proceed to Step #2 (Validate Identity) on MySaskHealthRecord. Click on the green “Validate Identity" button, NOT the “Log In" button.
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Account is temporarily locked
| After
5 failed attempts to log in, your account is locked for 10 minutes. This
time is doubled with each attempt made during the lockout period. Please wait
and try again later. If you’re still unable to login, try resetting your
password. |
Activation link expired error
| The activation link emailed to you following Step #1 (Create a Saskatchewan account) has either expired or has already been activated. The activation link provided in the email is single-use and only valid for 30 days. If 30 days have passed without activating, please return to MySaskHealthRecord Registration and return to Step #1 (Create a Saskatchewan account) to re-register for an account. If the activation link has successfully been redeemed, proceed to Step #2 (Validate Identity) on MySaskHealthRecord. Click on the green “Validate Identity" button, NOT the “Log In" button.
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Bad request
| This error typically occurs when the Saskatchewan Account Login page is left idle for more than 60 seconds before the credentials are entered. Refresh the page and enter your log in credentials again. To avoid this error, enter your login credentials as soon as the page loads and click Sign in.
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Incorrect Email Address, Username, or Password
| The sign-in credentials you have entered are incorrect. Please double-check the spelling of your email address/username and password. Consider using the “Forgot Password?" link underneath the sign-in page if the error persists.
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Invalid Email Address
| You've begun account creation with the email indicated by completing Step 1 (Create a Saskatchewan account). Search your email for the validation email, which includes a link to validate your account and comes from no-reply@saskatchewan.ca. Don't forget to check your junk/spam folder and the “Other" tab (a new option in some versions of Outlook). Once you've validated your Saskatchewan account, proceed to Step #2- Validate Identity on MySaskHealthRecord. Click on the green “Validate Identity" button NOT the “Log in" button. Reminder: Each individual Saskatchewan.ca account must use a unique email address. You can't use the same email for two individual accounts. If you share an email address with someone, only one of you can use it. The other must set up a new email address before creating their account.
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Health card validation error
| If you get an error when entering your health card information, please check the following:
- Enter your last name exactly as shown on your Saskatchewan health card.
- Enter your middle name exactly as shown on your Saskatchewan health card (if applicable).
- Enter your date of birth in the following format, including the dashes: yyyy-mm-dd.
- Your Saskatchewan health card number is exactly 9 digits.
- The phone number field is optional. If you're having validation issues, we recommend leaving this field blank.
- Enter your postal code without any spaces. All letters must be capitalized (i.e. S2T7R3)
- If you have recently moved, please try your previous address. If that validates your account, you must follow up with Health Registries at Change@eHealthSask.ca or 1-800-667-7551 to update your address to your current address to maintain your health coverage.
If none of the above appear to be causing your error, please contact us at 1-844-767-8259. |
SGI validation error
| The information you enter is checked against the information in SGI's system and the two must match exactly. Please enter your information exactly as it appears on your drivers' licence or SGI-issued non-driver photo ID. Here are some tips: - Type in your name exactly as it appears on your driver's licence, including any spaces, capital letters or commas. Don't forget middle names or initials.
- Make sure your customer and validation numbers contain only numbers and no letters. Customer number is 8 digits. Validation number is 10 digits. If your validation number is only 9 digits long, please add a zero (0) to the front of it.
- Make sure that you're looking at your most recent driver's licence (validation numbers change when you get a new card) and that your card is not expired.
- If you have an older licence, it may contain a comma after your last name. Please include the comma when entering your last name.
If none of the above appear to be causing your error, please contact SGI at 1-844-855-2744 to confirm your information. Ask the SGI agent to check the "Current/History Licence Screen" rather than the "Card Summary Screen" for best results.
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User not found error
| This error means you have not completed enrollment for your MySaskHealthRecord. Return to our Registration page. Scroll down to Step #2 and click on the green "Validate Identity" button to complete account set up. Once your account is set up, it can take up to 24 hours for your information to show up.
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