MySaskHealthRecord - Helpful Information for Healthcare Providers

  • About MySaskHealthRecord
  • Benefits of MySaskHealthRecord
  • Information available in MySaskHealthRecord
  • Enhancements to MySaskHealthRecord
  • Provider responsibilities
  • Patient results
  • Corrections process for clinical documents
  • Sharing information and privacy
  • MySaskHealthRecord supports
  • Additional resources
  • FAQS for healthcare providers

  • About MySaskHealthRecord

    ​MySaskHealthRecord (MSHR) is a secure online tool that enables Saskatchewan residents, 14 years of age and older, to quickly and easily access their personal health information. All personal health information in MSHR is stored securely and accessed through a highly secure, personalized login.

    The tool lets patients view, monitor and track their personal health information to enhance their healthcare experience. The goal of MSHR is to empower patients by helping them better understand their health information and conditions and promote collaboration with healthcare providers by allowing patients to prepare in advance for appointments.

    All personal health information in MSHR is stored securely and accessed through a highly secure, personalized login.

    Benefits of MySaskHealthRecord

    Improved patient care: Having key patient health information available electronically allows you to make more timely and informed decisions that benefit all patients, especially those who have recently changed doctors, moved within Saskatchewan, or need medical attention while traveling.

    A smarter healthcare system for all: The improved flow of vital patient information online is helping to transform Saskatchewan's overall healthcare system. Patients are the ultimate beneficiaries because MySaskHealthRecord allows them to be more engaged and responsible for their own health.

    Patient expressed value: Feedback received from patients shows that having quick and easy access to their personal health information improved the management and understanding of their overall health, enhanced their relationship with their healthcare providers, helped them feel more involved in their own care and decision making, and reduced stress.

    Information available in MySaskHealthRecord

    MSHR contains health information from a variety of data sources. Each data source type displays as a distinct colour. Provincial health data such as clinical visit history or laboratory test results are green. Data from a device, such as an activity tracker or blood glucose monitor, are orange. Data entered by patients is yellow.

    A summary of MSHR information includes:

    Medical Record – clinical visit history (displayed as inpatient, outpatient or emergency), laboratory test results, medical imaging reports, prescription history, and immunization history

    Personal Health Summary – allergies, family history, medical conditions/procedures, and emergency contacts

    Measurements – body dimensions, diabetic health, heart health, personal logs, and respiratory health

    Personal Scheduling Log – appointments, reminders, healthcare provider contacts

    Clinical Documents – clinician notes including select discharge summaries, operative notes, consults and others

    • diagnostic reports including Holter monitors, sleep studies, exercise tolerance tests, ECF, EEG, stress tests, pulmonary function tests and more
    • Saskatchewan Cancer Agency reports such as discharge summaries, new patient notes, pain and symptom management notes, and review notes
    • historical clinical documents will not be made available
    • only documents in the eHR viewer will be released

    Enhancements to MySaskHealthRecord

    Open Clinical Documents

    Access to clinical documents in MySaskHealthRecord allows Saskatchewan patients to play a bigger role in actively managing their own health. The first phase started with the Saskatchewan Cancer Agency on May 1, 2023. Diagnostic reports were rolled out on November 27, 2023. Implementation of open clinical documents with Saskatchewan Health Authority is currently in planning stages and consultation with impacted stakeholders is underway. More information on the phased rollout, including the order of document type release, can be found below:

    Open Clinical Documents Information Handout

    Surgical Procedures

    Beginning March, 2024, patients will be able to access information about upcoming surgical procedures in MySaskHealthRecord. The new Surgical Procedures widget will include information entered in the Saskatchewan Surgical Registry, including scheduled procedure date, specialist/surgeon's name, procedure location and more. Patients can also sign up to receive notifications of changes and reminders of upcoming surgical procedures.

    Please note that surgical procedure information will NOT be available in the eHR viewer, only in the patient MSHR account.

    More information will be shared here as it becomes available. Read on for more information:

    Surgical Procedures Information Handout

    Surgical Procedures - Provider FAQ

    MySaskHealthRecord - FAQs for surgical offices

    Provider responsibilities

    MSHR is not intended to create any additional responsibilities for providers. You will not be able or expected to log in to your patients' MSHR accounts. Patients could, however, choose to show you information in their account.

    Saskatchewan healthcare providers are not required to learn or use MSHR. Continue to follow your current processes for viewing patients' results from the various systems in place, such as the Electronic Health Record Viewer (eHR Viewer), Electronic Medical Records (EMRs) and Sunrise Clinical Manager (SCM).

    Patients with a MSHR account can access their results and personal health information prior to an appointment. This may help patients better understand health conditions, prepare for appointments and bring questions about their information.

    Research and studies to date have not shown that patient access to their health information online increases providers' workload. In a survey of Saskatchewan healthcare providers, 85% of respondents indicated they believe citizens' access to their health information online will either have no impact to healthcare providers' workload or decrease their workload.

    With regards to clinical documents and other enhancements, we encourage you to make patients aware of their ability to view information when the changes roll out, and to encourage patients to register for MSHR if they haven't already. Your support for this initiative is appreciated and will contribute to better health outcomes for Saskatchewan people. Below you will find resources that provide guidance and outline best practices for documentation, including marking sensitive documents and the corrections process.

    Patient results

    When patient information is available in the eHR Viewer, it will also be displayed in the patient's MSHR. While many results appear with no delay, newly added clinical documents will not appear in the patient's MSHR for 48 hours.

    To ensure a user-friendly experience, MSHR features multiple tools to help patients better understand their results and other information. 

    Abnormal or Sensitive Results That May Be Distressing 

    Some information regarding abnormal or sensitive results may be distressing. Some language to consider before patients go for testing:

    • Before you go for these tests, remember that with MSHR you have the option to see your results online, but you also have the option to wait to review the results with me. There is the chance that the results may cause you some anxiety if you are not sure what they mean, and you may decide that you feel more comfortable waiting to review the results with me in person, rather than viewing them online.
    • Let's do the test and then schedule a follow up visit so we can discuss the results together. You can choose to review the results in your MSHR account prior to our appointment together, but regardless we will meet and discuss a plan.
    • Please allow up to (insert number) business days from the time the test is available for me to review the results and contact you, as needed, to talk through next steps and to ensure you have the proper supports.
    • Please remember that MSHR does not replace any of the current processes or practice standards in place today. I will continue reviewing all results and will reach out as needed.
    Some language to consider when the patient calls your staff or the clinic after testing:
    • The provider will be reviewing the results, so be assured that if there are issues we will book a follow up appointment.
    • Please allow up to (insert number) business days for the provider to review the results and to determine the necessary next steps based on the results. If you haven't heard from us after (insert number) business days, then please call the clinic.

    Correction process for clinical documents

    Patients can report any suspected errors in their MSHR account to eHealth Saskatchewan by contacting the eHealth Service Desk at:

    Providers can report any suspected errors in clinical documents to eHealth Saskatchewan by contacting the eHealth Service Desk at:

    Providers can correct an error in a dictated report or flag a critical error in a report dictated by another clinician.

    1. For errors in Saskatchewan Health Authority reports, please refer to Clinical Documents Corrections.
    2. For errors in Saskatchewan Cancer Agency reports, contact:
      • Allan Blair Cancer Centre:  306-766-2213
      • Saskatoon Cancer Centre: 306-655-2662

    Sharing information and privacy 

    Residents are in control of who views their health information in MSHR. All personal information is stored securely and can only be accessed by individual users through a highly secure personalized login. 

    • Patients can share their health information with another MSHR user through a feature called "Share My Record." Once they log into MySaskHealthRecord, under the "Account" drop down in the top right corner there is a feature called "Share My Record." 
    • Parents and legal guardians can access the health information of their children under the age of 14. Please note that once a child turns 14, they will have to sign up for their own MySaskHealthRecord account. Parents will no longer have access to their child's health information in MSHR unless the child shares their account.
    • Caregivers can apply to access the health information of someone they care for by contacting eHealth's Privacy Service at 1-855-eHS-LINK (347-5465) or

    MySaskHealthRecord supports

    • Call the Service Desk at 1-844-767-8259 if you have any questions or need assistance.
    • Call eHealth's Privacy Service at 1-855-eHS-LINK (347-5465) or

    Additional resources

    The following resources provide additional information:

    FAQs for healthcare providers

    What if a patient asks me to review results that I didn't order?

    You can check the eHR Viewer for the results, but you may need to review the results with the ordering provider, as they may have ordered them for a reason that you're not aware of.

    There are some instances where you may not have access to results in your EMR including if the patient:

    • was tested at a facility that doesn't send results to the provincial repository
    • was tested outside of Saskatchewan
    • received point of care testing and manually entered or uploaded data/results to MSHR account

    In this case, results should have been sent to the ordering provider and the ordering provider will review the results. The ordering provider may contact the patient if they want to review the results or the patient can contact the ordering provider if they have questions or concerns.

    What if a patient under the age of 14 would like to sign up for MSHR?

    If a patient under the age of 14 would like to sign up for their own MSHR account, tell them to contact eHealth's Privacy Service for assistance. Their office can be reached at 1-855-eHS-LINK (347-5465) or by email at

    How many years of provincial health information will be available in MSHR?

    There will be three years of historical data loaded into MSHR. This is calculated from the day the patient successfully completes their registration. This would apply to clinical visit history, laboratory test results, and medical imaging reports available in the provincial repository. Immunization data (from 1978 to present) is loaded as found in the provincial immunization registry, Panorama. Prescription history loads 25 months of historical data.

    Will patient-entered information from MSHR be sent to other electronic health information systems?

    All patient-entered health information such as allergies, medical conditions, appointment reminders, information uploaded from health devices etc. remains in MSHR and will not be sent to other health system applications.

    Can patients message a healthcare provider from MSHR?

    No, patients can't message healthcare providers from MSHR.