Helpful Information for Health Care Providers
MySaskHealthRecord is meant to act as a tool that patients can use to view, monitor and track their personal health information in a way that may benefit and enhance their health care experience. MySaskHealthRecord may help patients better understand their health conditions and optimize their appointments with health care providers by allowing them to prepare in advance. The following MySaskHealthRecord reference materials are available for you and your staff:
Other recommended reading:
video below, Saskatchewan Health Authority's Dr. Phillip Fourie and the Saskatchewan Cancer Agency's Dr. Nelson Leong explain the benefits of online programs like MySaskHealthRecord. They also have some helpful tips for other health care providers when it comes to working with patients who have signed up for MySaskHealthRecord.
We spoke with Saskatchewan patients who agree that MySaskHealthRecord will be beneficial for both patients and providers. In the
testimonial video below, they encourage all Saskatchewan citizens to register today to take their health in their hands!
Frequently Asked Questions (FAQs)
MySaskHealthRecord is an secure website that enables Saskatchewan citizens to quickly and easily access their personal health information. Those who sign up can access their personal health information including laboratory test results, medical imaging reports, immunization history, and clinical visit history (displayed as inpatient, outpatient or emergency visits to a health care facility). All personal information in MySaskHealthRecord is stored securely and can only be accessed through a highly secure, personalized login.
To sign up for MySaskHealthRecord you must:
- Be a Saskatchewan resident of 14 years of age or older; AND
- Have an active Saskatchewan health card; AND
- Have a valid Saskatchewan Government Insurance (SGI) driver’s licence or SGI photo ID card.
Improved patient care: Having key patient health information available electronically allows health care providers to make more timely and informed decisions that benefit all patients, especially those who have recently changed doctors, moved within Saskatchewan, or need medical attention while traveling.
A smarter health care system for all: The improved flow of vital patient information online will help transform Saskatchewan's overall health care system. Patients are the ultimate beneficiaries because MySaskHealthRecord allows them to be more engaged and responsible for their own health.
Patient expressed value: Feedback received from patients during the Citizen Health Information Portal pilot found that having quick and easy access to their personal health information improved the management and understanding of their overall health, enhanced their relationship with their health care providers, helped them feel more involved in their own care and decision making and reduced stress.
Patients can use any of the following support channels:
- eHealth Saskatchewan’s website, eHealthSask.ca, for more information on MySaskHealthRecord
- Message the online assistant on the MySaskHealthRecord page on eHealthSask.ca
- Call the Service Desk at 1-844-767-8259
Each patient will have the ability to collect and track health information from a variety of data sources in their MySaskHealthRecord account. Each data source type will display as a distinct colour to differentiate where the information came from. The three data source types are:
Provincial Health Data (Green) – Clinical data is collected from facilities with information systems that share data to the provincial repository. This includes data for clinical visit history, laboratory test results, immunization history, prescription history, and medical imaging reports.
Device Entered Data (Orange) – Patients can connect their personal health and fitness applications or devices, such as an activity tracker or blood glucose monitor, to sync and upload data into their MySaskHealthRecord.
Self-Entered Data (Yellow) – Patients can manually enter in their own personal health information such as allergies, surgical history, emergency contacts, etc. for their own tracking purposes.
There will be three years of historical data loaded into MySaskHealthRecord, and this is calculated from the day the patient successfully completes their registration. This would apply to clinical visit history, laboratory test results, and medical imaging reports that are available in the provincial repository. A full history of their immunization data is loaded as found in the provincial immunization registry, Panorama. Prescription history loads 25 months of historical data.
Clinical Visit History – Clinical visit information provided by the registration systems (e.g. WinCIS, SER, etc.) used in health care facilities, with the majority being acute care facilities and hospitals. The clinical visits displayed include visits related to inpatient, outpatient, or emergency services, and include the attending providers’ name if available. Providers’ notes regarding these visits will not be available, but patients are able to manually enter comments. An example of the information displayed in MySaskHealthRecord is pictured below:
Laboratory Test Results – Finalized and/or amended general laboratory, blood bank, microbiology, and pathology information will be available as collected from Saskatchewan Health Authority laboratories and the Roy Romanow Provincial Lab. Results will be displayed as collected from the source systems, including any reference ranges or notes, and may be in a PDF or attached document format.
NOTE: All pathology results will have a 4-day delay to MySaskHealthRecord users from the time the pathology results are available electronically to providers. An example of the information displayed in MySaskHealthRecord is pictured below:
Medical Imaging Reports – Finalized and/or amended diagnostic reports as collected from the Saskatchewan Health Authority and select private radiology organizations. Medical imaging reports will be displayed as collected from the source systems in an attached document format, and will not include any images. An example of the information displayed in MySaskHealthRecord is pictured below:
Immunization History – Immunization history will provide a full history of data for patients sourced from the Saskatchewan immunization registry, Panorama. The data will only be information available in Panorama, and not from physician offices or other clinics that don’t input data into Panorama. An example of the information displayed in MySaskHealthRecord is pictured below:
Prescription Fill History - Prescription history contains medications from the Saskatchewan’s Pharmaceutical Information Program (PIP) as recorded in community pharmacies in the province. It may not list all medications ever received in a person's lifetime. For example, medications received at some health care facilities, doctors’ offices, hospitals, cancer clinics, etc. may not display in MySaskHealthRecord. An example of the information displayed in MySaskHealthRecord is pictured below:
In order to ensure a user-friendly experience, MySaskHealthRecord features multiple tools to help patients better understand their results and other information.
- A brief description of each of the health information areas, such as clinical visit history, laboratory test results, and medical imaging reports
- Colour-coded data to identify where the information originated (provincially sourced, self-entered or uploaded from a device).
- Embedded hyperlinks to trusted information sites, such as HealthLine Online.
The decision regarding patients' access to sensitive results was one that involved numerous discussions and engagement with various groups. Lengthy discussions among providers in the Provider Advisory Committee about the potential impact and implications were conducted; citizens were consulted through focus groups and surveys to understand the patient perspective on access to sensitive results. Discussions also included understanding technology and integration requirements, and learning what other jurisdictions have done to incorporate or exclude sensitive information.
Through considerable deliberation by providers and health system leaders, a decision was made to implement a 4-day delay on pathology results to MySaskHealthRecord from the time the pathology results are available electronically to providers. The delay only applies to pathology results, and there is currently no delay for other results from the provincial repositories.
Patients cannot delete or modify any of the provincially sourced information. They can, however, modify or delete information that they entered themselves or uploaded from a device.
Within their MySaskHealthRecord, they can use the "Report an Error" link that is located on the right hand side of the website for patients who believe their health information is either incorrect or does not belong to them. The patient will be asked to provide details about the suspected error, which will initiate an investigation through the eHealth Privacy & Access team.
All patient-entered health information such as allergies, medical conditions, appointment reminders, information uploaded from health devices etc. will remain in MySaskHealthRecord and will not be sent to other health systems.
No, at this time, MySaskHealthRecord will not include providers’ clinical notes from EMRs or SCM.
MySaskHealthRecord is not intended to create any additional responsibilities for providers, but instead, act as a tool that patients can use to view, monitor and track their personal health information in a way that may benefit their health care experience. MySaskHealthRecord may help patients better understand their health conditions and optimize their appointments with health care providers by allowing them to prepare in advance.
Saskatchewan health care providers are not required to learn or use MySaskHealthRecord. However, providers should be aware that patients may now have access to their personal health information, including laboratory test results, immunization history, prescription history, medical imaging reports, and clinical visit history.
Providers should continue to follow their current processes for viewing patients' results from the various systems in place today, such as the Electronic Health Record Viewer (eHR Viewer), Electronic Medical Records (EMRs) and Sunrise Clinical Manager (SCM).
As soon as patients' results are available in the provincial repositories, that information will be available for providers in the Electronic Health Record Viewer (eHR Viewer), SCM, and/or EMRs as applicable, and, also when applicable, will be displayed in the patients' MySaskHealthRecord. The exception to this would be pathology results, as there is a 4-day delay on all pathology results to provide time for healthcare providers to review these potentially sensitive results to help support next steps. Providers are encouraged to review the reference materials on the MySaskHealthRecord – Health Care Providers section at eHealthSask.ca for some suggested tips on conversations with patients accessing their results through MySaskHealthRecord.
Of note, MySaskHealthRecord includes disclaimers to indicate that a patient's provincial results may not be final and will require interpretation by their health care provider. Providers should continue their current best practices and standards for reviewing test results.
Patients with a MySaskHealthRecord account will be able to access their results and personal health information prior to an appointment and may have questions about their information.
Health care providers will not be able to log in to thier patients' MySaskHealthRecord accounts.
No, patients will not be able to message health care providers from MySaskHealthRecord.
Research and studies to date have not shown that patient access to their health information online increases providers' workload. Please go to the MySaskHealthRecord – Health Care Providers section at eHealthSask.ca to learn more about these studies.
Further, in a survey to SK health care providers, 85% of respondents indicated that they believe citizens' access to their health information online will either have no impact to health care providers' workload or a decrease in workload.
Any Saskatchewan citizen can create a MySaskHealthRecord account as long as they are 18 years of age or older, have an active Saskatchewan health card, and a valid Saskatchewan Government Insurance (SGI) driver's licence or SGI photo ID card. Providers are encouraged to sign up for MySaskHealthRecord as a way for them to access their own personal health information, and to also support their understanding of what patients have access to through MySaskHealthRecord.
Health care providers can visit the MySaskHealthRecord – Health Care Providers section at eHealthSask.ca or call the Service Desk at 1-844-767-8259 for more information on MySaskHealthRecord.
A Provider Advisory Committee (PAC) was created so that eHealth Saskatchewan could consult directly with health care providers throughout the creation of MySaskHealthRecord. This group included providers with various specialties, such as oncology, pathology and general practice. eHealth also conducted a number of stakeholder engagement sessions with providers present.
Patients can share their health information with another MySaskHealthRecord user through the feature called Share My Record. Once they log into MySaskHealthRecord, under the "Account" drop down in the top right corner there is a feature called "Share My Record".
MySaskHealthRecord is providing the temporary option for parents and guardians to access their child(ren)'s health information during the COVID-19 pandemic. This option is available for children under the age of 12 throughout the 2020 calendar year (i.e. born in 2009 or later).
Parents and guardians can phone the MySaskHealthRecord Service Desk at 1-844-767-8259 to sign up for access to their child(ren)'s MySaskHealthRecord information.
Residents are in control of who views their health information in MySaskHealthRecord. All personal information is stored securely and can only be accessed by individual users through a highly secure personalized login. eHealth Saskatchewan has taken the reasonable steps to assist in the protection of its users' information, including the use of firewall technology and the implementation of internal security policies and procedures. eHealth Saskatchewan will continue to monitor security risks and concerns and will update and implement security measures as appropriate and practical to do so.
eHealth remains committed to protecting the privacy of medical records placed in its trust and restoring public confidence in eHealth’s operations and management.
Since the discovery of the ransomware attack, eHealth has been constantly monitoring for any sign that Saskatchewan records have been released or used for illegal purposes. There has been no sign this has taken place, and monitoring by specialized firms will continue for the foreseeable future.
In accordance with public comments made by Saskatchewan’s Minister of Health on January 8, 2021, eHealth undertakes to immediately notify individual residents if any evidence is detected suggesting their personal health information has found its way into improper hands.