The typical referral process can be time consuming and frustrating for patients and physicians. In most cases, patients are sent to a specific specialist where the wait time will depend on the length of the specialist's waiting list. Specialist's wait times can vary for a variety of reasons and can result in two patients with the same condition and acuity having very different wait times.
Pooled referrals offer referring physicians and their patients more choices. More and more specialties are using pooled referrals to reduce wait times and improve patient access. Pooled referral systems direct patients to the next available specialist able to treat the patient's condition yet still allow physicians to make direct referrals to a specific specialist using the same referral process. However, choosing to see a specific specialist could result in your patients waiting longer. See illustration below.
Benefits of pooling referrals may include:
- Shorter wait times for first consult.
- Less confusion about who to refer your patient to (no more referral ping pong).
- Ensures patient referrals go to the appropriate specialist – the first time.
- Written confirmation of referral review and acceptance (improving collegial communication).
- Enhanced data to help specialists reduce their wait times, improve their processes, and overall department patient access.
Additionally, pooled referrals allows specialists to easily redirect referrals within their department if they believe a colleague is better suited to help your patient. In such situations, a notification will be provided to you to assist with the management of your patient's care.
In a pooled referral system, the patient, the specialist, and the referring physicians are provided the information necessary to provide the best patient care while ensuring the appropriate utilization of resources. Further reducing patient wait times, improving patient access and capturing the data necessary to inform each specialty with department level data required for appropriate recruitment and retention required to serve patients.
Information on Specialists Pooling Referrals
Learn about the specialists who pool referrals using the Referral Management Service (RMS). This system streamlines referral processing and ensures timely patient care. Relevant forms and contact details for RMS participants are available here.
Information on Saskatoon Neurology's referral process through external pathways. This section includes guidance on submitting referrals and necessary documentation for neurology consultations.
Details about independent specialist groups that manage pooled referrals outside of the RMS framework. Find out who they are, how to submit referrals, and contact information for direct communication.
How to implement Pooled Referrals in your Clinic
Pooled referrals are supported by the Saskatchewan Medical Association,
the Saskatchewan Registered Nurses Association, Saskatchewan's Senior Medical Officers
and the Ministry of Health.
Please forward your Referral and Consult Tools feedback to
SKconsultationtools@health.gov.sk.ca
