Contact Us
eHealth Privacy Service
2130 11th Avenue
Regina, SK S4P 0J5

Toll Free: 1-855-347-5465
Phone service: 8 a.m. - 4:30 p.m.
Monday to Friday, excluding statutory holidays

Frequently Asked Questions

eHealth takes great care to protect your personal health information. Records are kept in strict confidence and are only disclosed to those authorized to see them. Privacy safeguards outlined in The Health Information Protection Act (HIPA) apply to the information at eHealth.

Only health care team members involved in your care can view your personal health information. Those team members are aware of the need to maintain confidentiality. Access to your records is on a need-to-know basis. 

Each time someone looks at your health records, that information is recorded and tracked for auditing purposes. Some systems have the ability to allow you to “mask” your information. This will block access to a record. However, it can still be viewed in an emergency or if you give your consent. For more information on how to request a mask, please see “Restricting Access to Information”. 

Strict security safeguards have also been put in place. These safeguards are designed to protect information from unauthorized use or loss. 

HIPA's regulations are designed to protect your personal health information. eHealth is required by this legislation to make sure appropriate safeguards continue to be in place. Information is often transferred between different health care agencies. eHealth works closely with these organizations to make sure patient information is safen when it’s being transferred between systems.

Information is collected to support the care and treatment of individuals seeking care.

The electronic Health Record (eHR) Viewer is a secure website authorized health care providers can use to access patient information, no matter where a patient presents for care. 

The types of information available in the eHR Viewer include: 

  • Laboratory Results
  • Medication Information
  • Immunization Information
  • Transcribed Clinical Documents
  • Medical Imaging Reports
  • Hospital Visits
  • Chronic Disease Information 

For more information, please visit the eHR Viewer page on our website.

For access to your eHR Viewer record, please see “Requesting Access to Information”. 

For access to MySaskHealthRecord, please visit the MySaskHealthRecord page on our website. 

If you are looking for information that is not in the eHR Viewer or MySaskHealthRecord, please contact your health care provider to request a copy of the record.

Under HIPA, you have a right to request an amendment to the information in the eHR Viewer. If you would like to amend your health record you will need to talk to your health care provider. 

You can also contact the eHealth Privacy Service for assistance.

Yes, this option is available to them if a particular course of treatment cannot be recommended due to a lack of information. If your information is masked, you may give a specific health care team member consent to view your masked record. Your information stays masked and unavailable to all other health care providers.

If you change your mind on masking, please see “Restricting Access to Information” for the process to submit the request. Once the request has been received and processed, your masked record will be available for authorized health care providers to view as needed.

The electronic Health Record (eHR) Viewer is a secure website authorized health care providers can use to access patient information, no matter where a patient presents for care. 

The Electronic Medical Record (EMR) only contains patient information that is collected within a specific health care facility or clinical practice such as a doctor’s office. That information includes appointments, referrals and consultations.

For all other inquiries regarding the privacy and access to information at eHealth, please contact the eHealth Privacy Service.