MySaskHealthRecord (MSHR) is a secure online tool that enables Saskatchewan residents, 14 years of age and older, to quickly and easily access their personal health information. All personal health information in MSHR is stored securely and accessed through a highly secure, personalized login.
The tool lets patients view, monitor and track their personal health information to enhance their healthcare experience. The goal of MSHR is to empower patients by:
- helping them better understand their health information and conditions
- promoting collaboration with healthcare providers by allowing patients to prepare in advance for appointments
Benefits of MySaskHealthRecord
- Improved patient care: Having key patient health information available electronically allows you to make more timely and informed decisions that benefit all patients, especially those who have recently changed doctors, moved within Saskatchewan, or need medical attention while traveling.
- A smarter healthcare system for all: The improved flow of vital patient information online is helping to transform Saskatchewan's overall healthcare system. Patients are the ultimate beneficiaries because MySaskHealthRecord allows them to be more engaged and responsible for their own health.
- Patient expressed value: Feedback received from patients shows that having quick and easy access to their personal health information improved the management and understanding of their overall health, enhanced their relationship with their healthcare providers, helped them feel more involved in their own care and decision making, and reduced stress.
MSHR Provider Reference Guide
MSHR contains health information from a variety of data sources. Each data source type displays as a distinct colour. Provincial health data such as clinical visit history or laboratory test results are green. Data from a device, such as an activity tracker or blood glucose monitor, are orange. Data entered by patients is yellow.
A summary of MSHR information includes:
- Medical Record – clinical visit history (displayed as inpatient, outpatient or emergency), laboratory test results, medical imaging reports, prescription history, and immunization history
- Personal Health Summary – allergies, family history, medical conditions/procedures, and emergency contacts
- Measurements – body dimensions, diabetic health, heart health, personal logs, and respiratory health
- Personal Scheduling Log – appointments, reminders, healthcare provider contacts
- *NEW*Clinical Documents – clinician notes including discharge summaries, operative notes, consults and others
- A phased approach to rollout by document type with initial delays will be applied to allow time to mitigate risks surrounding sensitive information, corrections and to build awareness.
- Historical documents will not be made available
- Only documents in the eHR viewer will be released.
- The first phase of the pilot will be conducted with the Saskatchewan Cancer Agency (SCA) starting May 1.
MSHR is not intended to create any additional responsibilities for providers. You will not be able to log in to your patients' MSHR accounts. Patients could, however, choose to show you information in their account.
Saskatchewan healthcare providers are not required to learn or use MSHR. Continue to follow your current processes for viewing patients' results from the various systems in place, such as the Electronic Health Record Viewer (eHR Viewer), Electronic Medical Records (EMRs) and Sunrise Clinical Manager (SCM).
Patients with a MSHR account can access their results and personal health information prior to an appointment. This may help patients better understand health conditions, prepare for appointments and bring questions about their information.
Research and studies to date have not shown that patient access to their health information online increases providers' workload. In a survey of Saskatchewan healthcare providers, 85% of respondents indicated they believe citizens' access to their health information online will either have no impact to healthcare providers' workload or decrease their workload.
With regards to Clinical Documents, we encourage you to make patients aware of their ability to view clinical documents when the changes roll out, and to encourage patients to use MSHR if they are not currently. Your support for this initiative is appreciated and will contribute to better health outcomes for Saskatchewan people. Below you will find resources that provide guidance and outline best practices for documentation, including marking sensitive documents and the corrections process.
When patient results, including sensitive result information, are available in provincial repositories, that data will be available for providers in the eHR Viewer, SCM, or EMRs as applicable. When applicable, those results will also be displayed in the patient's MSHR with no delays. The exception is pathology results, which are subject to a 4-day delay to give you time to review these potentially sensitive results to help support next steps.
To ensure a user-friendly experience, MSHR features multiple tools to help patients better understand their results and other information. A disclaimer notifies patients that their results may not be final and will require the interpretation of their healthcare provider.
Please note: patients cannot delete or modify any of the provincially-sourced information displayed in MSHR.
Continue current best practices and standards for reviewing test results.
Abnormal or Sensitive Results That May Be Distressing
Some language to consider before patients go for testing:
- Before you go for these tests, remember that with MSHR you have the option to see your results online, but you also have the option to wait to review the results with me. There is the chance that the results may cause you some anxiety if you are not sure what they mean, and you may decide that you feel more comfortable waiting to review the results with me in person, rather than viewing them online.
- Let's do the test and then schedule a follow up visit so we can discuss the results together. You can choose to review the results in your MSHR account prior to our appointment together, but regardless we will meet and discuss a plan.
- Please allow up to (insert number) business days from the time the test is available for me to review the results and contact you, as needed, to talk through next steps and to ensure you have the proper supports.
- Please remember that MSHR does not replace any of the current processes or practice standards in place today. I will continue reviewing all results and will reach out as needed.
Some language to consider when the patient calls your staff or the clinic after testing:
- The provider will be reviewing the results, so be assured that if there are issues we will book a follow up appointment.
- Please allow up to (insert number) business days for the provider to review the results and to determine the necessary next steps based on the results. If you haven't heard from us after (insert number) business days, then please call the clinic.
Correction Process for Results
Patients can report any suspected errors in a MSHR account to eHealth Saskatchewan by filling out the online form
or by contacting our support line at 1-844-767-8258. This will initiate an investigation by the Citizen Services Team.
For errors in Saskatchewan Cancer Agency notes, patients can either use the above form or contact:
- Allan Blair Cancer Centre: 306-766-2213
- Saskatoon Cancer Centre: 306-655-2662
Sharing Information and Privacy
Residents are in control of who views their health information in MSHR. All personal information is stored securely and can only be accessed by individual users through a highly secure personalized login.
- Patients can share their health information with another MSHR user through a feature called "Share My Record." Once they log into MySaskHealthRecord, under the "Account" drop down in the top right corner there is a feature called "Share My Record."
- Parents and legal guardians can access the health information of their children under the age of 14. Please note that once a child turns 14, they will have to sign up for their own MySaskHealthRecord account. Parents will no longer have access to their child's health information in MSHR unless the child shares their account.
- Caregivers can apply to access the health information of someone they care for by contacting eHealth's Privacy Service at 1-855-eHS-LINK (347-5465) or privacyandaccess@eHealthSask.ca.
MySaskHealthRecord Supports for Patients and Providers
- Call the Service Desk at 1-844-767-8259 if you have any questions or need assistance.
- Call eHealth's Privacy Service at 1-855-eHS-LINK (347-5465) or PrivacyandAccess@eHealthSask.ca
Other Recommended Reading:
FAQs for Healthcare Providers
What if a patient asks me to review results that I didn't order?
You can check the eHR Viewer for the results, but you may need to review the results with the ordering provider, as they may have ordered them for a reason that you're not aware of.
There are some instances where you may not have access to results in your EMR including if the patient:
- was tested at a facility that doesn't send results to the provincial repository
- was tested outside of SK
- received point of care testing and manually entered or uploaded data/results to MSHR account
In this case, results should have been sent to the ordering provider and the ordering provider will review the results. The ordering provider may contact the patient if they want to review the results or the patient can contact the ordering provider if they have questions or concerns.
What if a patient under the age of 14 would like to sign up for MSHR?
If a patient under the age of 14 would like to sign up for their own MSHR account, tell them to contact eHealth's Privacy Service for assistance. Their office can be reached at 1-855-eHS-LINK (347-5465) or by email at privacyandaccess@eHealthSask.ca.
How many years of provincial health information will be available in MSHR?
There will be three years of historical data loaded into MSHR. This is calculated from the day the patient successfully completes their registration. This would apply to clinical visit history, laboratory test results, and medical imaging reports available in the provincial repository. A full history of their immunization data is loaded as found in the provincial immunization registry, Panorama. Prescription history loads 25 months of historical data.
Will patient-entered information from MSHR be sent to other electronic health information systems?
All patient-entered health information such as allergies, medical conditions, appointment reminders, information uploaded from health devices etc. remains in MSHR and will not be sent to other health system applications.
Can patients message a healthcare provider from MSHR?
No, patients can't message healthcare providers from MSHR.