Remote Patient Monitoring

What is Remote Patient Monitoring? 

Remote Patient Monitoring (RPM) helps you track a patient’s health from a distance.   

This service uses TELUS Home Health Monitoring. 

Your patients can use their own computer, tablet or smartphone to enter health information and answer questions as part of their personal monitoring plan. The data collected is shared with you so you can: 

• track the patient’s progress 
• respond quickly if help or adjustments are needed 
• support the patient in managing their health 

Clinical triage manager 

ICP Triage Manager is a web-based tool used for TELUS Health’s Home Health Monitoring service.  

• Sign in 
• User guide 

TELUS recommends clearing your browser cache after each login. This helps protect sensitive information. More information on how to clear your cache. 

Remote Patient Monitoring support 

Clinical support 

For questions about patient care, monitoring protocols, and clinical workflows. 

SHA Virtual Care 
Phone: 1-833-337-6602 (press 1)

Email: virtualcare@saskhealthauthority.ca  

Technical support 

For system access, functionality, and technical issues. 

TELUS HHM Service Desk

Phone: 1-855-252-2512 

Email: hhmservicedesk@telus.com

Support Hours: 

Monday - Friday: 7:00 AM - 7:00 PM 

Saturday - Sunday: 8:00 AM - 4:00 PM 

*Closed on provincial, territory, and federal statutory holidays. 

Critical incidents 

What qualifies as a critical incident? 

Critical incidents are issues that impact multiple users or the entire system, not individual access problems. 
  

Examples of critical incidents: 

• The core system is down, affecting all clinicians or an entire facility. 
• Key functionality is unavailable across a facility or region. 
• System-wide outage preventing patient care management. 

Examples of standard support issues: 

• One clinician can't access the system while colleagues can. 
• Individual user account or permissions problem. 
• Single device sync issue. 

Report critical incidents immediately by emailing hhmoutage@telus.com. This email alerts the TELUS on-call engineer, product team, and support team right away so they know about the issue and can fix it quickly.