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eHealth Saskatchewan's Commitment to Accessibility

eHealth Saskatchewan (eHealth) is committed to the Government of Saskatchewan's vision of accessible and inclusive services. As part of this commitment, eHealth is identifying, removing and preventing accessibility barriers for individuals who work at or access eHealth facilities, programs and services. The Accessibility Saskatchewan Act requires eHealth to publicly post an accessibility plan for removing and preventing barriers.

To support the spirit of “nothing about us, without us," eHealth has consulted with persons with disabilities to inform the actions outlined in the eHealth accessibility plan. eHealth completed a public engagement survey between January 20, 2025, and February 16, 2025, to gather feedback from persons with disabilities, their support providers and eHealth employees about the accessibility barriers they experience when using eHealth facilities, programs and services. More than 70 individuals participated in this survey.

During the survey, we heard about physical accessibility barriers individuals experience when entering eHealth facilities and accessing services. We also heard about information and communication barriers relating to information systems and processes. For instance, individuals explained the website can be hard to navigate, information is difficult to find or technical information and processes are hard to understand. They also shared information regarding their experiences with attitudinal barriers based on their disability.

eHealth has considered the feedback received and identified key actions to be completed over the next three years to improve accessibility of facilities, programs and services.

Accessibility barriers

The Accessible Saskatchewan Act defines a barrier as anything that hinders or challenges the full and equal participation in society for persons with disabilities.

Barriers to persons with disabilities may include physical barriers, information and communications barriers and attitudinal barriers. Definitions and examples of the barriers are outlined below to better understand the experiences of persons with disabilities.

Physical barriers

Physical barriers exist when spaces are designed in ways preventing or limiting mobility or access. For example:

  • Hosting public events at a venue only accessible by stairs;
  • Parking lots with no curb cuts making it difficult to access sidewalks; and
  • Washrooms lacking accessible stalls or automatic door opens.​

Informational and communications barriers

Information and communications barriers exist when information or material is shared in a way which is not accessible to all people. For example:

  • Providing complex instructions or processes which are difficult to follow;
  • Website and documents not accessible for screen readers, or that use hard to read fonts; and
  • Videos without closed captioning.​

Attitudinal barriers

Attitudinal barriers exist when people act or think based on false assumptions. For example:

  • Not including persons with disabilities in decisions impacting them;
  • Making assumptions about a person's ability to communicate or do things for themselves; and
  • Avoiding a person with a disability for fear of offending them.​

Accessibility goals and actions

While progress has been made to improve accessibility, it is recognized accessibility progress is an ongoing process to ensure inclusivity. This plan outlines the goals and actions eHealth Saskatchewan will take to advance accessibility.

Goal 1: Support a diverse and inclusive workforce

Recognizing the importance of fostering inclusive and accessible environments for all employees.

Efforts to enhance accessibility and inclusivity are reflected in the way policies, procedures, and documents are being developed and shared. Plain and accessible language is now a standard, and templates are being redesigned to improve clarity and usability. The launch of the internal Policy Literacy Library supports multiple methods of accessing policy information, ensuring that all employees can engage with content in ways that suit their needs. Updates to the Code of Conduct and human resource policies now include inclusive language and a formal commitment to diversity, equity and inclusion.

Internal culture committees and health and wellness initiatives are also embracing accessibility by offering materials and activities in alternative formats. This approach ensures equal participation and supports a workplace culture where everyone feels valued and included. These collective efforts demonstrate a strong organizational commitment to removing barriers and fostering an environment of respect, understanding and belonging.

Actions: 2026-2029

  • Review all policies and processes with an accessibility lens;
  • Standardize templates, processes and requirements for accommodation in the recruitment and hiring processes; and
  • Review the current processes for self-declaring as a person with a disability.

Goal 2: Improving employee knowledge and awareness of accessibility

Increasing employee awareness regarding accessibility and understanding the importance of inclusion are key to improving the quality of services provided to all individuals including persons with disabilities.

eHealth Saskatchewan has incorporated inclusion metrics into our employee engagement survey.  In the 2025-2026 employee engagement survey, 92 per cent of all employees completed the survey, with 86 per cent satisfied with inclusion initiatives.

The Diversity Committee is actively promoting awareness and education around accessibility, helping to foster a more inclusive and equitable workplace. Through ongoing initiatives, the committee is encouraging dialogue and understanding about the barriers individuals may face and highlighting the importance of accessible environments for all employees and visitors.

In Human Resources, the Health, Safety, and Wellness team is supporting psychological safety by providing managers with training focused on mental health. This training equips leaders with the tools to recognize and respond to mental health concerns, promote well-being and create a supportive work culture where employees feel safe, respected and valued.

Working with TELUS Total Mental Health, eHealth Saskatchewan has access to statistical data for the employee and family assistance plan. While more work is underway to further promote resources, eHealth Saskatchewan employees are accessing these services at higher than industry rates.

Actions: 2026-2029:

  • Explore and promote training opportunities for eHealth employees to increase awareness;
  • Providing information sessions and resources promoting awareness and inclusion; and
  • Promotion of the Employee and Family Assistance Plan and TELUS Total Mental Health supports and training available to employees.

Goal 3: Include accessibility requirements in space procurement tenders and lease requirements

Improving the accessibility of eHealth services by creating accessible spaces

Both the Saskatoon and new Regina office locations prioritize accessibility and inclusivity through thoughtful design features. The accessible entrance and main floor office space in Saskatoon ensure ease of access for individuals with mobility needs. The layout is complemented by ample windows that allow natural light to fill the space, creating a welcoming and comfortable environment for staff and visitors alike.

Similarly, in Regina eHealth will be moving into a location with an accessible entrance and a main floor reception area that is easily reachable by the public. This setup supports barrier-free access and enhances the overall user experience. Enhancements at the front counter will allow staff and clients a quieter space to manage transactions, minimizing the impact of communication or language barriers. Regina will also benefit from generous natural lighting through numerous windows, contributing to a bright and inviting atmosphere that supports well-being and productivity.

Actions: 2026-2029

  • Review eHealth locations to ensure accessibility requirements are being met; and
  • Include accessibility standards and criteria in space procurement processes.

Goal 4: Improve accessibility of eHealth Saskatchewan programs and services

Removing accessibility barriers improves access to government programs and services.

Actions: 2026-2029

  • Develop plain language guides for how to apply for eHealth programs and services to make it easier for everyone to understand;
  • Provide training for employees on plain language principles, and develop and implement an accessibility style guide;
  • Develop and integrate accessibility tools (e.g. text resizing, screen reader support);
  • Update the eHealth branding guide to provide additional guidance for making accessible communications, including but not limited to information on accessible colour combinations, font choices and graphic design for communication; and
  • Review and update documents to ensure information is easy to find, read and understand, including forms and applications.

Goal 5: Make digital content more accessible

Making sure  digital content including websites, social media and internal sites is understandable and accessible on the devices being used. ​

Actions: 2026-2029

  • Improve the accessibility of eHealth's website and web-based services;
  • Review technical applications to identify accessibility barriers and determine what actions are available to remove barriers;
  • Ensure public-facing website planning reflects accessibility standards (World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines);
  • Provide W3C compliance training to employees responsible for digital content; and
  • Conduct accessibility audits for intranet sites, print materials and eHealth's branding guide.​

Continuous improvement

eHealth is committed to improving accessibility to facilities, programs and services. As we continue to improve accessibility at eHealth, feedback regarding accessibility barriers impacting the lives of persons with disabilities is requested. To provide ongoing feedback please complete eHealth's Saskatchewan Accessibility Plan Feedback Form, or by writing to:​

​Strategic Planning and Corporate Governance

2130 11th Avenue

Regina SK 

Canada S4P 0J5​

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