​​​​​Privacy and Access

​​At eHealth Saskatchewan, we are committed to ensuring that both personal and personal health information are protected and kept in strict confidence.

eHealth collects personal health information to support patient care and treatment for people seeking health services in Saskatchewan.

The eHealth Privacy, Access, and Patient Safety Unit is responsible for ensuring eHealth Saskatchewan follows a high standard in protecting personal and personal health information. 

The Unit also ensures eHealth is complying with The Health Information Protection Act (HIPA) and The Freedom of Information and Protection of Privacy Act (FOIP).

Other services the Privacy, Access, and Patient Safety Unit provides are:

  • The eHealth Privacy Service (eHPS)
  • Investigation of privacy incidents
  • Answering privacy-related questions and providing advice and assistance
  • Privacy Impact Assessments (PIA)
  • Responding to freedom of information (FOI) requests.

Freedom of Information

eHealth Saskatchewan is committed to ensuring transparency and accountability to the public.

As such, individuals have the right to access their personal information in accordance with The Freedom of Information and Protection of Privacy Act (FOIP). The Act requires that access shall be permitted to records in the possession or under control of eHealth Saskatchewan.

To request records in the possession and/or control of eHealth Saskatchewan, complete and submit the eHealth Access to Information Request Form to:

Privacy, Access, and Patient Safety Unit
2130 11th Avenue
Regina, SK
S4P 0J5
Fax: (306) 798-0897

You can also contact the Privacy, Access, and Patient Safety Unit by email at privacyandaccess@eHealthSask.ca​.

Original paper copies and legible faxed or scanned copies will also be accepted.​

eHealth Privacy Service

The eHealth Privacy Service (eHPS) provides services to Saskatchewan residents related to the:

  • Pharmaceutical Information Program (PIP)
  • Picture Archiving Communications System (PACS)
  • Citizen Health Information Portal (CHIP)
  • the eHR Viewer

The eHealth Privacy Service is here to help answer questions, discuss any concerns, and to facilitate requests for the following:

  • Masking of your personal health information
  • Full block of your eHR Viewer profile
  • Removal of masking or full block of your personal health information
  • Audits so you can see who has viewed your personal health information
  • Providing you a copy of your personal health information in the eHR Viewer 

The Health Information Protection Act requires the eHealth Privacy Service to respond to all requests for masking, full block, and audit, and access requests within 30 calendar days from when the request is received.

Contact the eHealth Privacy Service by mail at:

eHealth Privacy Service
2130 11th Avenue
Regina, SK
S4P 0J5
 
The eHPS can also be reached by:

Phone messages are checked on a daily basis by an authorized eHealth Privacy Service staff member.​

Audit Reports

Audit reports are available to individuals upon request. These reports contain information outlining who has viewed your personal health information in:

  • PIP
  • PACS
  • eHR Viewer

To submit a request for an audit report, complete the Request for Audit Reports Form, and submit to the eHealth Privacy Service at the contact information above.

​Masking

Masking is a control mechanism that allows individuals the opportunity to hide, or 'mask,' their personal health information from being viewed in PIP and/or the eHR Viewer.

What this means is: when a health care provider logs onto PIP or the eHR Viewer, and if they try to select a record that is masked, the health care provider will be prevented from seeing any personal health information.

That is unless:​

For Pharmaceutical Information Program (PIP)

  • ​You give consent: At any time, you may give a health care provider consent to view your masked medication profile.

    This authorization can be:
    • time-limited (such as a specified number of days or months), or
    • indefinite

  • In an emergency situation, when you are unable to provide consent: This would allow a health care provider to view your medication profile in an emergency, such as if you are unconscious or unable to provide consent due to illness. The information could be life-saving in these circumstances.

  • Dangerous use of prescription drugs is suspected: A list of drugs has been developed in consultation with the regulatory bodies that license physicians, pharmacists, and other prescribers.  Health care providers may need to see your information when considering prescribing or dispensing one of these drugs.

For eHR Viewer

  • ​You give consent: At any time, you may give a health care provider your consent to view your masked information.

    This authorization can be:
    • for one day
    • one week
    • one month
    • one year

  • In an emergency situation, when you are unable to provide consent: This would allow a health care provider to view your personal health information in an emergency (e.g. you are unconscious or unable to provide consent due to illness). The information could be life-saving in these circumstances.

  • Dangerous use of prescription drugs is suspected: A list of drugs has been developed in consultation with the regulatory bodies that license physicians, pharmacists, and other prescribers.  Health care providers may need to see your information when considering prescribing or dispensing one of these drugs.

  • A health care provider needs to view the information to correct, verify, or complete information for a previously provided health service: For example, in order for some lab tests to be completed, a lab must have a test result that is performed elsewhere.

  • Your personal health information is required by law: For example, your health information is subpoenaed or required under The Public Health Act, 1994.

It is important to note that masking managed by the eHPS only applies to PIP and eHR Viewer applications. Personal health information contained in other health care systems may not be masked.

For example, pharmacies or physician offices may have their own computer systems containing your personal health information and the masking does not apply to those systems.

Risks with Masking Your Profile​

There are potential risks associated to masking your profile. This is because health information forms the basis of a health care provider's clinical decisions.

Not allowing access to information decreases the ability for providers to make informed decisions, such as checking for dangerous drug interactions or the duplication of testing.

Physicians and pharmacists are also ethically bound to not knowingly do harm and if they believe they do not have all the information required they may refuse to provide a recommended treatment. 

Therefore, eHealth Saskatchewan encourages you to carefully consider your decision to mask your personal health information in PIP and/or eHR Viewer.

To mask your profile, complete the Request to Mask Profile Form and submit the form to the eHealth Privacy Service at the contact information above.​

​Full Block

The full block functionality is available in the eHR Viewer as an option for individuals who would like to block his/her record in the eHR Viewer. 

This means: under no circumstances would a health care provider be able to view your personal health information in the eHR Viewer.  

A full block applies to all of the individual's information within the eHR Viewer, but does not apply to information stored outside this application. 

All privacy rights and legislation still apply to individuals with full blocked records.​

Risks with Masking Your Profile

It is important to note that if a full block is applied to your record, there are risks.

One of these risks is that health care providers will not be able to access or view information available in the eHR Viewer. 

This may compromise the ability of health care providers to provide the individual with health care services. It could also result in a delay when receiving health care services, or the provision of inadequate or incomplete health care services.

To request that your eHR Viewer profile be full blocked, contact the eHealth Privacy Service at:

Remove Masking or Full Block​

Once a masking or full block request has been processed, it will remain a permanent rule for the profile in the application(s) specified on the original request until a formal request is made to remove the masking or full block.

Once complete, the form will need to be submitted to the eHealth Privacy Service at the contact information above for processing.​

Access to Your Personal Health Information

Copies of an individual's information in the eHR Viewer are available to that individual upon request. 

To request copies of your personal health information in the eHR Viewer, complete the Request for Access to Personal Health Information Form and submit it to the eHealth Privacy Service at the contact information above.​

Questions or Concerns about Privacy and Access

If you have questions or concerns regarding the collection, use or disclosure of your personal health information, please talk to your health care provider or contact the eHealth Privacy Service.

If you are not satisfied with the outcome of a complaint or concern, you may contact the Saskatchewan Office of the Information and Privacy Commissioner who oversees HIPA.

You may contact the Saskatchewan Office of the Information and Privacy Commissioner at: